? Compose automation scripts. Review and debug error log files(if any). Develop program, give feedback to Project Team and vendor for online system enhancement;
? establish solution of problem list and give notice to other team players;
? Documents results and observations after inspections and audits
JUL, 2007
TO
OCT,2007
DELL, SINGAPORE
Temp Customer Service Staff
Handling all after sales service related issues:
? Recommend service options and schedule installations for phone, fax and computer lines. Provide detailed to customer calls for prevention of future audit issues.
? At least 50 After-sales service calls on everyday with voice recorder. Updated customers on number of products purchasing including China mainland, Hong Kong district. This is proposal to protect the DELL selling agent from supplying the contracted commodity to any other buyer(s) in other territory.
? Collected all customer related complaints through various method i.e. hotline, website, email etc. Ensure all complains can be settled in a proper time.
EDUCATION BACKGROUND:
APR, 2006
TO
MAY, 2009
NGEE ANN POLYTECHNIC, SINAGPORE
DIPLOMA*, Electronic and Computer Engineering
? Obtain 3 years tuition grant from Singapore Government for Ngee Ann Polytechnic
? Main courses of study: Embedded System Design, Robotics, Data Communication and Networking, Programming Language;
? Final Year Project: Built a Robot Colony* and Participated in the Singapore Robot Game in Feb 2009;
TECHNICAL SKILL:
Platform WINDOWS 9X/NT/2000/XP, LINUX
Languages PERLS, C++, HTML, XML, GML
Software v MS VS development tool;
v Crimson Editor(including any other lots kind of editor software);
v Adobe Series software: Photoshop(creative in designing modern cover), PDF Professional, Flash
v Microsoft Office: Word, Excel, Power Point, Access(Excellent in doing kinds of access)
v AutoCad
Hardware PCs, VPNs, Motorola PowerPC, Intel; PCB Board Designing, Integrated Circuit Designing
Others Excellent in Engineering Mathematics (Attained A grade)
LANGUAGE:
ü Mandarin (Native)
ü Cantonese (Fluent)
ü English (Fluent)
ü Teochew (Dialects)
* Supporting documentation furnished Upon Request.
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