编辑:sx_houhong
2014-02-19
小编又与大家见面了,今天为大家带来的内容是酒店管理中服务人员意识的培养,希望可以帮你们解决问题!
这些年我国经济飞速发展,特别是在我国加入WTO,成功举办2008年北京奥运会, 2010年上海世博会,2010年广州亚运会之后,这些盛会的举办给我国饭店业的发展带来了无限的商机。我国的旅游业也在不断的长足发展,这些都为我国饭店业创造了巨大的市场需求。
These years, China's rapid economic development, especially in China's accession to the WTO, successfully held the 2008 Beijing Olympic Games and 2010 Shanghai World Expo, 2010 Guangzhou Asian Games, the event will be held to the development of the hotel industry in China has brought unlimited business opportunities. China's tourism industry has also been considerable development, to create a huge market demand for China's hotel industry. Although our modern hotel industry is still in development stage, but the degree of China's opening to the outside world is getting higher and higher, so the hotel industry in China will be faster development in terms of industry size, quality of facilities, management model and business philosophy.http://www.51lunwen.com/hotelmanagement/
经济的不断发展,旅游业日新月异的前进导致了越来越多酒店的开发,如何在酒店业立足,如何创造顾客最大的满意程度,这些因素都使我国酒店之间竞争越来越激烈。而竞争的焦点也由最开始的硬件设备,比如产品与价格变为了服务质量好坏的竞争。
The continuous development of the economy, the tourism industry forward with each passing day has led to the development of more and more hotels, how to gain a foothold in the hospitality industry, how to create customer satisfaction, these factors make our country more and more intense competition between the hotel. The focus of competition by the beginning of the hardware, such as product and price changes to the quality of service competition. This is obviously a manifestation of the service has become the core competitiveness of the hotels in this particular industry, the key to the quality of service depends on the level of awareness of service of the hotel staff as a whole. The hotel staff overall service level of consciousness will be a direct factor and an important factor to affect the hotel core competitiveness of enterprises.
In order to further understand the internal structure of the hotel, fully aware of the most critical competitive factors in the hotel industry, in order to find a way to improve the competitiveness of hotel, you need to start from a sense of service and quality of service of the hotel staff can continue to develop and enhance the image of the hotel business and competitiveness. Our people's living standards in the conditions of an expanding economy increasing, consumer attitudes are gradually increased, the quality of service requirements are also increasing, more and more intense competition between the hotel industry, so the competition The key point is the product quality of the services provided by the hotel guests. The service is invisible, but it is the core of the hotel, the guests about the hotel's overall assessment play a decisive role. You want to improve hotel management mode, it is necessary to use more energy to train employees, from all aspects to improve the quality of staff, the cultivation of a sense of service is a top priority. Compared to domestic-star hotel, the hotel staff awa
小编为您准备的酒店管理中服务人员意识的培养,希望可以帮到您!
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