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TEXT J
First read the following questions.
87. The writer had the unpleasant experience in a _____.
A. hotel
B. Chinese restaurant
C. restaurant in Shakespeare's birthplace
D. bar in London
正确答案是
88. Mr. Weller hopes that his letter of complaint will _____.
A. be looked into at once
B. embarrass the manager
C. result in the restaurant being closed
D. cause the quick dismissal of the head waiter
正确答案是
Now read Text J quickly and select your answers.
Dear Sir,
I am writing make a strong complaint about the impolite treatment my quests, my colleague and I received when we visited your restaurant last Friday evening.
On booking a table for four by telephone on Tuesday we were assured that there would be room for us despite the fact that you had only been open for a few weeks and were already booked.
We appreciate that there must be great demand for restaurant meals at this time of the year in such a popular and historic area but we were not expecting such an ill-mannered reception on the part of your head waiter.
Our Chinese friends are currently touring the "Shakespeare country" and were looking forward to a traditional English dinner in such a charming setting. But our hopes for an enjoyable evening out were instantly spoilt when your head waiter informed us that he had received no booking in our name and, so, no table was reserved for our party. My colleague and I protested at this and asked to speak to the manager, who, we were told, was unavailable.
Your staff then offered us a table which we all had to share with another couple and no effort was made to smooth over the unpleasantness we had experienced. We also had to wait some considerable time before the menu was brought to us.
I trust you will give this complaint your prompt attention as the whole embarrassing incident was a great disappointment to our guests and sets a bad example of our English hospitality.
Yours sincerely,
Paul J. Weller