商务英语入门辅导怎样写索赔与投诉信

2013-05-30 07:49:27 字体放大:  

Dear Sir/Madam,

Please send us a correction on part of our order WP-11.

All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.

Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly.

Yours faithfully

 

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