2015商务英语(BEC)初级考试写作：对客户的感谢信
Look at the letter below. Rewrite it as anindividual letter to a customer - which wouldcertainly be necessary if the customer hadordered ten items at this price and not just one.
The first lines are done for you below.
Dear Customer：
We regret that your order is being returned toyou due to the reason(s) checked below.Unfortunately， prices of
equipment are constantly changing and these changes are often not reflected in ouradvertising due to the months between preparing advertising copy and its publication.
Shipping and handling are also variable， so please include the proper charges if that is thereason that your order cannot be processed. It is always best to call us when more than oneitem is requested， to obtain exact shipping costs for your order.
From time to time items are discontinued and， though this is beyond our control， we willbe happy to suggest products which are suitable. Please give us a call on our inquiry line (304) 739-8723.
Thank you for your patience， and we hope to serve you when the problem with yourorder noted below is corrected.
(_) Item requested is no longer available.
(_) Item requested is not yet available
(_) Invalid credit card number. Please check your card.
(_) Insufficient postage and/or handling. Please add $____ for shipping.
(*) Price change. The new price is $ 145.75
(_) Other：_________________________________
Additional notes： The product has been upgraded - the new version performsbetter than the original version， which has been discontinued.
Begin your letter like this：
12 April 19——
Dear Mr Stafford，
Your order #767 999 for ten CX 99 processors
I am sorry to inform you that we have been unable to process this order and I amreturning it to you for your attention.
相关推荐：