A. if customer complaints go unnoticed by the management
B. unless foreign companies are introduced in greater numbers
C. if there’s no competition among companies
D. without strict routine training of employees
8. If someone in Israel today needs a repairman in case of a power failure,--?
A. they can have it fixed in no time
B. it,s no longer necessary to make an appointment
C. the appointment takes only half a day to make
D. they only have to wait half an hour at most
9. The example of El AI Airlines shows that
A. revengeful customers are a threat to the monopoly of enterprises
B. an ad campaign a way out for enterprises ill financial fiffictilty
C. a good slogan has great potential for improving service
D. staff retraining inessential for better service
10. Why did Bezaq's international branch lose 40% m itflriarket share?